Privacy Policy

Aerogami LLC, of Massachusetts, USA (“Aerogami,” “we”) is committed to protecting and preserving your privacy. This policy, together with our Terms of Use, and any other underlying agreements or terms, explains how we collect, use, share, and protect personal information when you use Aerogami’s software services, websites, and platforms (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

By using our Services, you authorize us to use such information for purposes connected with Aerogami’s business and in our performance of the services offered by Aerogami. We do update this Privacy Policy from time to time so please review this Privacy Policy regularly. If we materially alter our Privacy Policy, we will notify you of such changes by posting a notice on our website. Your continued use of the Services will be deemed your agreement that your information may be used in accordance with the new policy. If you do not agree with the changes, then you should stop using the Services, and you should notify us that you do not want your information used in accordance with the changes.

The information contained here is current at the time of publication and is therefore subject to revision based on any legislation or regulations subsequently issued. Any subsequent revisions will be posted to our website. We suggest therefore that you review this policy regularly for changes.

Who We Are

Aerogami, LLC is a Massachusetts-based software company providing digital tools that help organizations build and manage interactive, mobile-first experiences, including:

Touchless Contact – a contact card creation and distribution platform.

Note Passer Messaging System – an SMS, email, and WhatsApp communication system.

DigiDoc – a progressive web app (PWA) building platform.

Wallet Cards – digital pass and wallet card creation tools.

Aerogami primarily acts as a data processor on behalf of its business clients, who serve as the data controllers of any personal data processed through our Services.

Scope and Role

This Privacy Policy applies to personal information that Aerogami processes in connection with:

Its own business operations (as a data controller), and
Data processed on behalf of clients who use Aerogami’s Services (as a data processor).

When acting as a data processor, Aerogami processes personal data strictly under the instructions of its clients and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and U.S. privacy laws (e.g., CCPA/CPRA where applicable).

Information We Collect

Aerogami licenses its product(s). Aerogami only collects the information necessary for us to do business with you. All the information we hold has been either knowingly provided to us by you or can be found on the public record (e.g.: telephone directories, the ASX etc.).

We collect only the information necessary to deliver our Services and operate our business efficiently.

Information collected directly from clients:

Name, business email address, phone number, and account login credentials
Billing or payment information (if applicable)
Information shared through communications with Aerogami (e.g., support tickets, demos)

Information processed on behalf of clients:

Clients may upload or transmit their customers’ personal data to Aerogami systems (via API or other means). This data may include:
Names, contact information, or identifiers (depending on the Service used)
Message or interaction content sent through Touchless Contact, Note Passer, DigiDoc, or Wallet Cards

Aerogami does not independently collect or use this data except as necessary to provide and support our Services.

Automatically collected information:

When you visit our websites or use our applications, we may collect limited technical data, such as:

IP address, browser type, operating system, and device identifiers
Usage logs (date, time, pages visited, and actions taken)
Cookies or similar technologies for essential site functionality (see “How We Use Cookie” for more details).

We may also collect:

Information that you provide directly to us by filling in forms on our website, such as your name, email address, the product and/or service you are interested in, and the content of your message when you contact us through the website.
Information that you provide directly to us by creating an account such as your name, username and password.
Information that you provide to us directly when using our website such as name, telephone number and email address.
Information provided to us when you communicate with us for any reason.

By submitting a telephone number to Aerogami you agree that a representative of Aerogami can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of our products and/or services.

Use and Disclosure of Your Information

Aerogami uses personal information only as necessary to:

Provide, maintain, and support the Services
Communicate with clients regarding account, billing, and technical matters
Improve and secure our products and infrastructure
Comply with legal obligations or respond to lawful requests

We do not sell personal data and do not use client-provided end-user data for advertising or profiling.

We will preserve the content of any e-mail you send us in relation to the above if we believe we have the legal requirement to do so.

Further, your e-mail message content in general may be monitored by us for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected.

Data Sharing and Subprocessors

Aerogami limits sharing of personal data to trusted subprocessors necessary for service delivery. These include:

Amazon Web Services (AWS) – for data hosting (U.S. and Canada)
Twilio, Inc. – for SMS and messaging delivery (used only if enabled by the client)

Each subprocesser operates under strict data protection agreements consistent with GDPR and U.S. privacy standards. Aerogami may also disclose data as required by law, court order, or government request.

Data Retention and Deletion

Aerogami retains personal data only as long as necessary to fulfill the purposes described in this policy or as required by law.

When data is no longer needed, it is securely deleted or anonymized. For client-provided data, Aerogami follows the client’s instructions regarding data retention and deletion.

Rights to Access, Correct, or Delete Your Information, and Closing Your Account

As applicable, you can change your Aerogami information at any time by editing your profile, deleting content that you have posted, or by closing your account. You can also ask us for additional information we may have about your account.

As applicable, you have a right to (1) access, modify, correct, or delete your personal information controlled by Aerogami regarding your profile, (2) change or remove your content, and (3) close your account. You can also contact us for any account information which is not on your profile or readily accessible to you. If you close your account, your information will generally be removed from the Service within 24 hours. We generally delete closed account information and will de-identify any logs or other backup information within 30 days of account closure, except as noted below.

Please note: Information you have shared with others (through Touchless Contact cards and Aerogami Messaging) or that others have copied may also remain visible after you have closed your account or deleted the information from your own profile. In addition, you may not be able to access, correct, or eliminate any information about you that other members copied or exported out of Aerogami, because this information may not be in our control.

Sharing Your Content and Information

You own all of the content and information you post on Aerogami. For content that is covered by intellectual property rights, like photos and videos (IP content), you specifically give us the following permission, subject to your privacy and application settings: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with Aerogami (IP License). This IP License ends when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it.

When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time.

When you publish content or information using Aerogami, it means that you are allowing everyone, including people outside of Aerogami, to access and use that information, and to associate it with you (i.e., your name and profile).

We always appreciate your feedback or other suggestions about Aerogami, but you understand that we may use them without any obligation to compensate you for them (just as you have no obligation to offer them).

How We Use Cookies

We may utilize “cookies” which enable us to monitor such traffic patterns and to serve you more efficiently if you revisit the website. A cookie does not identify you personally, but it does identify your computer.

You may configure your browser to block cookies; however, doing so may limit some website functionality.

Aerogami does not track users across third-party websites or engage in behavioral advertising. Aerogami uses only strictly necessary cookies required for security, authentication, and core platform functionality. Aerogami does not use analytics, advertising, or tracking cookies, and therefore no cookie consent banner is required.

Security

We maintain industry-standard technical and organizational safeguards to protect personal data, including:

Encryption in transit and at rest
Access controls and authentication procedures
Segregated environments and staff access limitation
Security training for employees

No online platform can guarantee absolute security, but Aerogami continuously works to mitigate risks and respond promptly to any security incident.

Product Licensing

Aerogami and its licensees ask clients to login to Aerogami. The collection of this and other information enables only those clients who are eligible for certain services such as website access, product upgrades and customer support, to receive it.

Disposal

Information that is no longer needed is either deleted or permanently de-identified if electronic or shredded if in paper form.

Your Account

Aerogami and its licensees aims to keep your personal information accurate, complete and up-to-date. To assist us, please ensure that your details on your profile are updated when information changes.

If you withdraw your consent at any time for your information to be used in accordance with this Privacy Policy, please be aware that Aerogami and its licensees may not be able to provide you with certain services. Should you have any questions or complaints about privacy issues please contact us.

Third Party Websites

By accessing third party websites through our website, you are consenting to the terms and privacy policies of those websites. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

International Data Transfers

Data may be stored or processed in the United States or Canada. For clients subject to GDPR, Aerogami implements appropriate safeguards (such as Standard Contractual Clauses) to ensure lawful data transfers outside the EEA or UK.

Your Rights

Depending on your location, you may have rights under applicable privacy laws, such as to:

Access, correct, or delete your personal data
Object to or restrict certain processing
Withdraw consent (where processing is based on consent)
Lodge a complaint with a supervisory authority

Aerogami supports clients in responding to such requests when acting as a processor.

Children’s Privacy

Aerogami’s Services are not directed to children under the age of 13, and we do not knowingly collect personal data from them.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business developments. Updates will be posted on our website with a revised “Last Updated” date.

If you have questions or concerns about this Privacy Policy or Aerogami’s data handling practices, please contact:

Email: privacy@aerogami.co

Website: www.aerogami.co

Last Updated: October 21st, 2025